Our commitment to Privacy
We are committed to safeguarding the privacy of our website visitors. The following policy explains how we deal with the information collected from you, your personal and/or business information and options available to you in regard to the policies followed by us.
We adhere to the Australian Privacy Principles (APP) which set clear standards for the collection, access, storage and use of personal and/or business information, which may be obtained as part of our business operations.
CommTrade.Online respects the privacy of each user accessing the Website (‘you’, ‘your’) and is committed to protecting your privacy. CommTrade.Online has structured the Website in such way so that, in general, you can visit and browse the Website without identifying yourself or revealing any personal and/or business information.
Collection of your information
We may collect, store and use the following kinds of data/information:
- Name/Company Name and Number;
- Residential or business addresses including postcodes;
- Contact information such as email addresses and telephone numbers;
- IP address (automatically collected);
- Web browser type and version (automatically collected);
- Operating system (automatically collected); and
- Social media information obtained via our Facebook, Twitter or Instagram accounts.
Confidentiality of your personal and/or business information
By giving personal and/or business information, the user gives CommTrade.Online consent to collect and use it in accordance with this agreement.
(a) Information disclosure and sharing
Your personal and/or business information may need to be disclosed to:
- Our employees, contractors and service providers;
- IT system administrators, couriers and payment gateways;
- Business advisors such as accountants, auditors, lawyers or other professional service providers;
- A counterparty to the auction/buy now or offer trade you conduct on CommTrade.Online for the purposes of completing a trade; and
- In connection with law enforcement activities to any person by such law from police, ambulance, government departments, regulators or authorities.
(b) Security of your personal data
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal and/or business information. Your password is stored in our database and also encrypted, only you will know your password. If you lose your password you can use our “recover password” feature which will generate a new password after verifying your identity.
(c) Control of Your Password
(d) Updating information
Your Information and your activities on the Site shall not: (a) be false, inaccurate or misleading; (b) be fraudulent; (c) infringe any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy; (d) violate any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti discrimination or false advertising); (e) be defamatory, trade libelous, unlawfully threatening or unlawfully harassing; (f) be obscene or contain child pornography or, if otherwise adult in nature or harmful to minors, shall be posted only in the Mature Audiences section and shall be distributed only to people legally permitted to receive such content; (g) contain any viruses, Trojan horses, worms, time bombs or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal and/or business information.
Our Use of Your Information
We use your personal and/or business information to facilitate the services you request. We use your personal and/or business information in the file we maintain about you, and other information we obtain from your current and past activities on the Site to: resolve disputes; troubleshoot problems; help promote safe trading; collect fees owed; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customise your experience; detect and protect us against error, fraud and other criminal activity; enforce our User Agreement; and as otherwise described to you at the time of collection. At times, we may look across multiple users to identify problems or resolve disputes, and in particular we may examine your personal and/or business information to identify users using multiple User IDs or aliases. We may compare and review your personal and/or business information for errors, omissions and for accuracy.
You agree that we may use personal and/or business information about you to improve our marketing and promotional efforts, to analyse site usage, improve our content and offerings, and customise the Site’s content, layout, and services. These uses improve the Site and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Site.
Under the APP, it is our duty to inform you about our disclosure of personal and/or business information to any overseas third parties and service providers in order to provide you with goods and services that you have purchased or requested from us. We may disclose personal and/or business information to overseas recipients worldwide who uphold the same level of data protection required under the GDPR guidelines.
We will take reasonable steps to ensure that all third parties and service providers do not breach the APPs relating to the personal and/or business information you have provided.
Your Rights Regarding Personal Data
You have the right to:
- opt-out of direct marketing, and profiling for marketing
- temporary restriction of processing.
Direct marketing and profiling – an unsubscribe link will be included in all emails issued by CommTrade.Online.
Erasure – Most personal information cannot be deleted as they are used to support contracts between users, document financial transactions, and are used in providing protection for users on the platform. In the case of non-personal data that can be linked with personal data, it will either be erased or otherwise anonymised from the personal data.
Temporary restriction to processing – under certain circumstances you may exercise this right, in particular if you believe that the personal data we have is not accurate, or you believe that we do not have legitimate grounds for processing your information. In either case you may exercise this right by contacting our privacy officer.
Unless stated above, users may exercise any of the above rights by contacting our Data Protection Officer.
If you have an enquiry or a complaint about the way we handle your personal information, or to seek to exercise your privacy rights in relation to the personal information we hold about you, you may contact our Data Protection Officer as follows:
By Email: [email protected]
By Mail: C/-WK Digital Level 18, 123 Eagle Street Brisbane QLD 4000 Australia
While we endeavour to resolve complaints quickly and informally, if you wish to proceed to a formal privacy complaint, we request that you make your complaint in writing to our Data Protection Officer, by mail or email as above. We will acknowledge your formal complaint within 10 working days.
If you are in the European Union, you can choose to lodge a complaint with your local Data Protection Authority (DPA). The list of DPAs is at http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.